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Customer Support Specialist

FreshCut Paper
Concord, MA 01742

Full Job Description

FreshCut Paper is a quickly growing pop-up greeting card brand specializing in life sized paper flower bouquets. With our wholesale and direct to consumer businesses growing rapidly we are seeking a Customer Support Specialist to support our customer service team. This full-time position is based in Concord, MA and can become a hybrid position after training is completed.


  • Help customers navigate our website and place orders online
  • Answer customer inquiries regarding product and order status via email, chat and phone and resolve any issues with a focus on customer relationship building
  • Provide assistance with order issues such as delivery status update, replacements, refunds and other issues that may arise during the order fulfillment process
  • Process and edit orders in NetSuite and Shopify
  • Contact customers as necessary to clarify order details
  • Assist with Accounts Receivable needs
  • Perform reasonably related duties as assigned


  • HS diploma or equivalent degree
  • Minimum 2 years customer service experience in retail, ecommerce or hospitality environment
  • Strong computer skills including familiarity with Google Drive
  • Self-starter who can operate well in a collaborative team environment, adapt to changing needs and tackle new challenges daily
  • Excellent verbal and written communication skills
  • Familiarity with with NetSuite and Shopify a plus

FreshCut Paper offers a competitive salary, medical benefits and an opportunity to be an integral part of a fast-growing, dynamic and creative team. We are an Equal Opportunity Employer.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year


  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Paid time off


  • Monday to Friday