Careers

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We're a team of people with unique roles, all working to make FreshCut Paper happen! We’re seeking vibrant, creative, innovative individuals to join our team.

Email your cover letter and resumé to careers@freshcutpaper.com

Customer Support Specialist

FreshCut Paper
Concord, MA 01742
Full-time
 

Full Job Description

FreshCut Paper is a quickly growing pop-up greeting card brand specializing in life sized paper flower bouquets. With our wholesale and direct to consumer businesses growing rapidly we are seeking a Customer Support Specialist to support our customer service team. This full-time position is based in Concord, MA and can become a hybrid position after training is completed.

Responsibilities:

  • Help customers navigate our website and place orders online
  • Answer customer inquiries regarding product and order status via email, chat and phone and resolve any issues with a focus on customer relationship building
  • Provide assistance with order issues such as delivery status update, replacements, refunds and other issues that may arise during the order fulfillment process
  • Process and edit orders in NetSuite and Shopify
  • Contact customers as necessary to clarify order details
  • Assist with Accounts Receivable needs
  • Perform reasonably related duties as assigned

Requirements:

  • HS diploma or equivalent degree
  • Minimum 2 years customer service experience in retail, ecommerce or hospitality environment
  • Strong computer skills including familiarity with Google Drive
  • Self-starter who can operate well in a collaborative team environment, adapt to changing needs and tackle new challenges daily
  • Excellent verbal and written communication skills
  • Familiarity with with NetSuite and Shopify a plus

FreshCut Paper offers a competitive salary, medical benefits and an opportunity to be an integral part of a fast-growing, dynamic and creative team. We are an Equal Opportunity Employer.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Paid time off

Schedule:

  • Monday to Friday