FreshCut Paper is a quickly growing pop-up greeting card brand specializing in life sized paper flower bouquets. With our wholesale and direct to consumer businesses growing rapidly we are seeking a Customer Support Specialist to support our customer service team. This full-time position is based in Concord, MA and can become a hybrid position after training is completed.

Responsibilities:

• Help customers navigate our website and place orders online

• Answer customer inquiries regarding product and order status via email, chat and phone and resolve any issues with a focus on customer relationship building

• Provide assistance with order issues such as delivery status update, replacements, refunds and other issues that may arise during the order fulfillment process

• Process and edit orders in NetSuite and Shopify

• Contact customers as necessary to clarify order details

• Assist with Accounts Receivable needs

• Perform reasonably related duties as assigned

Requirements:

• HS diploma or equivalent degree

• Minimum 2 years customer service experience in retail, ecommerce or hospitality environment

• Strong computer skills including familiarity with Google Drive

• Self-starter who can operate well in a collaborative team environment, adapt to changing needs and tackle new challenges daily

• Excellent verbal and written communication skills

• Familiarity with with NetSuite and Shopify a plus

FreshCut Paper offers a competitive salary, medical benefits and an opportunity to be an integral part of a fast-growing, dynamic and creative team. We are an Equal Opportunity Employer.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off

Schedule:

• Monday to Friday